The Customer Is Always Wrong

You should listen anyway

Avi Siegel
Entrepreneurship Handbook
8 min readApr 16, 2024

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Photo by Volodymyr Hryshchenko on Unsplash

I grew up a half-hour drive from the original Stew Leonard’s grocery store (which, for those uninitiated, is a wonderful shopping experience). At the front of the store is a large stone with a quote from Stew himself etched into it, stating the store policy.

Rule 1: The customer is always right!

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Applying real-world perspective to product management, leadership, agile, entrepreneurship, and startups. Co-Founder of Momentum (gainmomentum.ai)